Returns & refunds
Last updated October 20, 2026
The short version: you have 15 days from delivery to return an item that is unused and in its original packaging. Start your return from our Help page.
How to start a return
- Go to our Help page and contact us with your order number and the item you want to return.
- We'll email you return instructions, including how to send the item back.
- Send the item back the way the email explains.
What can be returned
- Items returned within 15 days of the delivery date.
- Items that are unused, in their original packaging, with all parts, tags and accessories.
We can't accept items that have been used, damaged after delivery, or sent back without the original packaging.
Refunds
Once we receive your return and check it, we refund the item to your original payment method and email you to confirm. How long it takes to show up on your statement depends on your bank or card.
Damaged, defective or wrong item?
We're sorry! Contact us through our Help page within 15 days of delivery and include a photo of the item (and the box if it was damaged). We'll work with you on a replacement or a refund.
Want a different size or color?
The quickest way is to return the item and place a new order for the one you want.
Cancel an order
Changed your mind before your order ships? Contact us through our Help page as soon as possible and we'll do our best to cancel it.