Frequently asked questions
Quick answers from Shippy 👋
How can I pay?
You can pay with Visa, Mastercard, American Express, Discover, Apple Pay or Google Pay on our secure checkout, powered by Stripe.
Is checkout secure?
Yes. Payments are encrypted and handled by Stripe. Your card details go straight to Stripe, so we never see or store your card number.
Does the price include shipping and tax?
Yes, the total in your cart already includes shipping and tax, so there are no surprises at checkout. See our Shipping page for details.
How do I track my order?
Once your order ships, we email you the tracking. You can also ask for it anytime on our Track my order page with your order number and email.
What is your return policy?
You can return unused items in their original packaging within 15 days of delivery. Start from our Help page and we'll email you return instructions. Refunds go back to your original payment method. Full details: Returns policy.
My item arrived damaged or it's the wrong item. What do I do?
Sorry about that! Contact us through our Help page within 15 days of delivery with a photo, and we'll work with you on a replacement or a refund.
How do deals emails work?
Only if you want them: tick "Send me deals" at checkout or sign up on our deals page. Every email has an unsubscribe link, and you can unsubscribe anytime.
How does the wishlist work?
Tap the heart ♡ on any product to save it. Your saved items are on the Wishlist page. They're kept in your browser on this device.
Do I need an account to order?
No, you can check out as a guest. An account just saves you time next visit.
How do I contact you?
Visit our Help page. That's the fastest way to reach us.
Still have a question? Visit our Help page.